Privacy Policy

Last Updated: October 2024

1. Introduction

Lumina Logistic Inc ("Lumina", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fulfillment services and technology platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Business name and contact person
Email address and phone number
Billing and payment information
Business tax identification numbers (if applicable)

2.2 Operational Data

To fulfill orders and manage inventory, we collect:

Product information (names, SKUs, descriptions, images)
Inventory quantities and storage locations
Order details (customer names, shipping addresses, order contents)
Shipping carrier tracking information
Returns and quality inspection records

2.3 Technical Information

When you use our platform, we automatically collect:

IP addresses and device information
Browser type and operating system
Usage patterns and feature interactions
Login times and session duration

2.4 Customer Data

You provide us with your customers' information for order fulfillment, including names, shipping addresses, and contact details. We act as a data processor for this information on your behalf.

3. How We Use Your Information

We use the collected information to:

Provide Services: Fulfill orders, manage inventory, process returns, and deliver our core logistics services
Platform Access: Maintain and improve our technology platform and provide customer support
Billing: Process payments, generate invoices, and manage your account
Communications: Send service updates, operational notifications, and respond to inquiries
Analytics: Analyze usage patterns to improve our services and platform functionality
Compliance: Meet legal obligations and enforce our Terms and Conditions

4. Information Sharing & Disclosure

4.1 Service Providers: We share information with trusted third parties who assist in operations:

Shipping carriers (FedEx, UPS, USPS) for order delivery
Payment processors for billing and transactions
Cloud infrastructure providers for data storage and platform hosting
Customer support and communication tools

4.2 Legal Requirements: We may disclose information when required by law, court order, or governmental authority.

4.3 Business Transfers: If Lumina is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

4.4 With Your Consent: We may share information for purposes not described in this policy with your explicit permission.

We do NOT: Sell your personal information to third parties or use your customer data for our own marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit (TLS/SSL) and at rest
Access controls and authentication requirements
Regular security audits and vulnerability assessments
Employee training on data protection and confidentiality
Physical security at our warehouse facilities

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

Provide services and maintain your account
Comply with legal and regulatory requirements (typically 7 years for financial records)
Resolve disputes and enforce our agreements

Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. Your Rights & Choices

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information through your account dashboard
Deletion: Request deletion of your account and associated data
Data Portability: Receive your data in a structured, machine-readable format
Opt-Out: Unsubscribe from marketing communications (operational emails are required for service delivery)

To exercise these rights, contact us at our support page.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance.

12. Contact Us

Questions or concerns about this Privacy Policy? Contact us at:

Lumina Logistic Inc
Privacy Officer
Contact Form

13. Compliance

We are committed to compliance with applicable data protection laws, including GDPR (for EU customers) and CCPA (for California residents). If you have specific privacy rights under these regulations, please contact us to exercise them.