From Garage Startup to National Network
Founded in 2015 by two former Amazon logistics engineers, we saw firsthand how complex and expensive fulfillment could be for growing brands. We believed there had to be a better way—one that combined enterprise-level infrastructure with the flexibility and personal service that smaller businesses need.
What started in a 10,000 sq ft warehouse in Los Angeles has grown into a nationwide network of 6 strategically located fulfillment centers. But our mission hasn't changed: make world-class fulfillment accessible to businesses of all sizes.
Today, we're proud to partner with over 3,000 e-commerce brands, processing millions of orders annually while maintaining the same commitment to accuracy, speed, and transparency that defined our early days.
Our Mission
Empower e-commerce businesses to scale effortlessly by providing reliable, cost-effective fulfillment that feels like an extension of their own team.
Our Vision
Become the most trusted fulfillment partner in North America by combining cutting-edge technology with genuine human care for every order.
Our Values
Transparency, accuracy, and partnership. We succeed when our clients succeed, and we measure every decision against this standard.
Our Growth Journey
From humble beginnings to nationwide coverage—here's how we built LUMI into what it is today.
2015 - The Beginning
Launched with 10,000 sq ft in Los Angeles and 50 early-adopter clients who believed in our vision. Processed 5,000 orders in our first month.
2017 - East Coast Expansion
Opened our New Jersey facility (220,000 sq ft), enabling true bi-coastal fulfillment. Client count reached 500+ businesses. Built proprietary WMS platform.
2019 - Technology Platform Launch
Released our API-first fulfillment platform with real-time inventory sync, advanced analytics, and automated order routing. Became SOC 2 Type II certified.
2021 - National Network Complete
Added Dallas (200,000 sq ft), Chicago (180,000 sq ft), Atlanta (175,000 sq ft), and Phoenix (160,000 sq ft). Achieved 98% 2-day coverage nationwide.
2023 - AI & Automation Era
Deployed AI-powered demand forecasting and robotic picking systems. Reduced order processing time by 40% while maintaining 99.9% accuracy. Surpassed 3,000 active clients.
2024 - Global Reach
Launched international shipping to 200+ countries with automated customs documentation. Introduced carbon-neutral shipping options. Processed 10 millionth order.
Our Fulfillment Centers
Strategically located across the United States for optimal shipping coverage and 2-day delivery to 98% of customers.
Los Angeles, CA
West Coast Hub
150,000 sq ft
Climate-controlled
Same-day processing
Serving: CA, NV, AZ, OR, WA
Dallas, TX
South Central Hub
200,000 sq ft
Temperature-controlled
Hazmat certified
Serving: TX, OK, LA, AR, NM
Chicago, IL
Midwest Hub
180,000 sq ft
24/7 operations
Rail access
Serving: IL, IN, OH, MI, WI
Atlanta, GA
Southeast Hub
175,000 sq ft
Automated sortation
Returns processing
Serving: GA, FL, NC, SC, TN
New Jersey
Northeast Hub
220,000 sq ft
Port proximity
International gateway
Serving: NJ, NY, PA, CT, MA
Phoenix, AZ
Southwest Hub
160,000 sq ft
Dry storage specialist
Overflow capacity
Serving: AZ, UT, CO, NM
What Drives Us Every Day
The principles that guide our decisions and define our culture.
Customer Obsession
Your success is our success. Every decision starts with "How does this help our clients grow?" We're not satisfied until you are.
Relentless Improvement
99.9% accuracy isn't the finish line—it's the baseline. We're constantly testing, measuring, and optimizing every aspect of our operations.
Radical Transparency
No hidden fees. No surprise charges. Real-time visibility into inventory, orders, and costs. You deserve to know exactly what's happening with your business.
True Partnership
We're not a vendor—we're an extension of your team. When you have a challenge, we roll up our sleeves and solve it together.
Certified & Compliant
Ready to Join Our Growing Family?
Discover how our fulfillment solutions can help your business scale to new heights.
Let's Talk About Your Needs